Privacy Policy

At Alice Trades and Services, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or visit our website.

1. Collection of Information
We may collect personal information such as your name, phone number, email address, and property address when you contact us for a quote, book a service, or communicate with us. We may also collect information about your use of our website (e.g., IP address, browser type) for website performance and analytics.

2. Use of Information
We use your personal information to:

Provide our electrical and air conditioning services
Communicate with you about your bookings, enquiries, or service updates
Improve our services and customer experience

3. Sharing of Information
We do not sell or share your personal information with third parties except:

With trusted service providers who assist us in delivering our services (e.g., technicians, administrative support)
When required by law or to protect our legal rights

4. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Your information is stored securely, and only authorised personnel can access it.

5. Access and Correction
You can request access to the personal information we hold about you or ask us to correct any inaccurate information by contacting us directly.

6. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools to improve your experience and gather data on how visitors use our site. This information is anonymous and helps us understand website traffic and trends.

7. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.

8. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:

Alicetradesandservices@outlook.com

Alice Trades and Services – Committed to your privacy and security.