top of page

Terms & Conditions

Terms and Conditions
 

Effective Date: 1/1/2025
 

Welcome to Alice Trades and Services. These Terms and Conditions (“Terms”) govern your use of our services, website, and any related content, including interactions with Alice Trades and Services (“we,” “us,” or “our”). By using our services or accessing our website, you agree to abide by these Terms. Please read them carefully.

1. Services Provided
Alice Trades and Services offers professional electrical and air conditioning services, including but not limited to installation, repairs, maintenance, and system servicing. The services provided will be outlined in a service agreement or quote before work commences.

2. Service Agreement
When you engage us for a service, we will provide you with an estimate or written quote that outlines the scope of work, timelines, and costs. A contract or service agreement may be created to formalize this agreement. You agree to the terms of the service as outlined in that agreement.

3. Pricing and Payment

  • All prices for services will be quoted upfront, and any changes or additional charges will be communicated to you before work begins.

  • Payment for services is due upon completion unless otherwise specified in the service agreement.

  • We accept various payment methods, including cash, bank transfer, and credit card.

4. Cancellations and Rescheduling

  • If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance.

  • Late cancellations or no-shows may incur a cancellation fee to cover lost time and costs.

  • If we need to reschedule or cancel an appointment due to unforeseen circumstances, we will notify you as soon as possible and arrange an alternative appointment time.

5. Refunds and Disputes
Please refer to our [Refund Policy] for details on how we handle refunds, cancellations, and disputes. If you are dissatisfied with any service provided, please contact us directly to resolve the issue promptly.

6. Liability and Limitations

  • While we take all reasonable precautions to ensure that our work is safe, effective, and of the highest quality, we are not liable for any indirect, incidental, or consequential damages.

  • We are not responsible for damages resulting from faulty or pre-existing conditions beyond our control, including issues related to the structure or installation of equipment that was not part of the original scope of work.

7. Intellectual Property
All content on our website, including logos, images, text, and design, is the property of Alice Trades and Services and is protected by copyright law. You may not use, modify, or distribute any content from our website without our written permission.

8. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal data. Please refer to our [Privacy Policy] to understand how we collect, use, and protect your personal information.

9. Website Usage

  • By using our website, you agree to comply with all applicable laws and regulations.

  • You may not use our website for any unlawful purpose or in a way that could damage, disable, or impair our site’s functionality.

10. Termination of Services
We reserve the right to terminate or suspend services if we determine that there has been a breach of these Terms or if there are concerns about safety, payment, or other violations of our agreements.

11. Changes to Terms
We reserve the right to update or modify these Terms at any time. Any changes will be effective once posted on our website, and your continued use of our services or website after such changes indicates your acceptance of the updated Terms.

12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Northern Territory, Australia. Any disputes arising out of or related to these Terms will be subject to the exclusive jurisdiction of the courts in Alice Springs.

13. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us:
Alicetradesandservices.com.au

Thank you for choosing Alice Trades and Services. We look forward to serving you!

​

bottom of page