Refund Policy

At Alice Trades and Services, we pride ourselves on delivering high-quality electrical and air conditioning services. We want you to be fully satisfied with our work. Please read our Refund Policy to understand your rights and how we handle refunds.

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1. Service Refunds
We do not generally offer refunds for services that have already been completed. However, if you are not satisfied with the work performed, please contact us within 7 days of the service date. We will assess your concerns and, where appropriate, offer to rectify the issue or provide a partial or full refund at our discretion.

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2. Cancellation and Booking Fees

• If you cancel a booking more than 24 hours before the scheduled service, no cancellation fee will apply, and any deposit paid will be refunded.

• If you cancel within 24 hours of the scheduled service, we may retain a booking fee or charge a cancellation fee to cover lost time and travel costs.​

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3. Deposits and Prepayments
For larger jobs or pre-booked services, we may require a deposit. If we have to cancel your booking, we will refund any deposit paid in full. If you cancel, the deposit may be refunded depending on the notice period and any work already completed.

4. Faulty Parts or Materials
If a part or material we supplied is found to be faulty, we will replace it or offer a refund for the faulty part. Our team will work with you to ensure a fair and prompt resolution.

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5. How to Request a Refund or Rectification
To request a refund or discuss an issue with the work completed:

Alicetradesandservices@outlook.com

Please include your name, service date, and a description of the issue so we can review your request promptly.

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6. Changes to this Policy
We may update this Refund Policy to reflect changes in our business or legal requirements. The latest version will always be available on our website.

Alice Trades and Services – We’re committed to customer satisfaction and fair, transparent practices.